News for 'customer experience'

Meta expands WhatsApp payments service in India

Meta expands WhatsApp payments service in India

Rediff.com20 Sep 2023

WhatsApp on Wednesday announced the expansion of its payments service in India to make it easier for people transacting with businesses to pay for purchases directly in the chat, with a choice of UPI apps, including rival digital payment options, as well as credit and debit cards. Meta founder and CEO Mark Zuckerberg asserted that India is leading the world in people and businesses embracing messaging. WhatsApp said it is working with partners Razorpay and PayU "to make paying for something as simple as sending a message", as the Meta-owned platform unveiled a host of new features to woo businesses in India's booming commerce market.

RBI issues draft charter of customer rights

RBI issues draft charter of customer rights

Rediff.com23 Aug 2014

No discrimination on basis of gender, age, religion, caste and physical ability.

Tata Motors to supply 10,000 XPRES-T EVs

Tata Motors to supply 10,000 XPRES-T EVs

Rediff.com6 Jun 2022

Tata Motors on Monday said it has bagged an order for supply of 10,000 XPRES-T EV units from BluSmart Electric Mobility. The deployment of 10,000 units makes this the biggest ever EV fleet order in India, the auto major said in a statement. With deliveries starting soon, these vehicles are an addition to the 3,500 XPRES-T EV order, which was signed by both the companies in October last year, and will be used across the country for commuters, in turn helping minimise the carbon footprint.

Delhi Police asks Uber to verify drivers before ride

Delhi Police asks Uber to verify drivers before ride

Rediff.com29 Nov 2022

The Delhi Police on Tuesday asked ride hailing firm Uber to verify past records of drivers before onboarding them and suggested that the company put a mechanism in the cab to check their alcohol consumption levels. While speaking at the safety feature launch event of Uber, Delhi Police additional commissioner Mahesh Chandra Bharadwaj said that drunken driving has been a major factor in case of rule violations. "If a driver is drunk then you should have some kind of mechanism to know that your driver is drunk. We test drunk and drive through the alcohol meter.

Private banks at high risk of losing customers: IBM study

Private banks at high risk of losing customers: IBM study

Rediff.com13 Mar 2014

Conducted by research firm IDC, the study titled 'Understanding the Indian Retail Banking Customer' says push marketing is fast becoming obsolete and the thrust should be on creating brand advocates.

Reliance net falls 15%; plans to raise Rs 20,000 cr

Reliance net falls 15%; plans to raise Rs 20,000 cr

Rediff.com20 Jan 2023

Reliance Industries Ltd on Friday reported a 15 per cent drop in its net profit to Rs 15,792 crore for the third quarter, according to a company's stock exchange filing. The net profit of Rs 15,792 crore in October-December 2022 compares to Rs 18,549 crore a year back.

IndiGo derosters 6 crew members over bomb scare on Delhi-Varanasi flight

IndiGo derosters 6 crew members over bomb scare on Delhi-Varanasi flight

Rediff.com30 May 2024

On May 28, following the bomb threat, which later turned out to be hoax, all the passengers were evacuated through emergency slides from the aircraft at the Delhi airport.

Brokerages want Digital Workforce

Brokerages want Digital Workforce

Rediff.com4 Sep 2021

'We need people who can position a product digitally and craft the journey for customers, by improving user interface and user experience.'

Vodafone customers? You can ride on an airship

Vodafone customers? You can ride on an airship

Rediff.com12 Apr 2010

The airship will offer Vodafone customers a chance to be seated in the spacious deck and enjoy a leisurely journey of the scenic terrain beneath.

The Path-Breaking '70s Actor You Didn't Know

The Path-Breaking '70s Actor You Didn't Know

Rediff.com16 Sep 2024

Rehana Sultan was all set to be a path-breaker. The time was right. Hindi cinema had emerged from the 1960s musicals era. But somehow, leading film-makers of the time did not believe Rehana had that cachet. It was Zeenat Aman who ended up being the definitive taboo-trasher of the era. Dinesh Raheja salutes the trendsetter of the 1970s, Rehana Sultan.

Maserati eyes Tier-II, III cities to strengthen presence in India

Maserati eyes Tier-II, III cities to strengthen presence in India

Rediff.com8 Aug 2021

Italian carmaker Maserati is targetting India's tier II and III cities, which are proving to be catalysts in spurring demand for super luxury brands, as it looks to strengthen foothold in the country, according to a senior company official. The company, which re-entered India in 2015, has also overhauled its after sales and service support as part of its renewed focus on customer experience. "Maserati has seen a hike in demand in smaller cities although traditionally we enjoyed steady patronage in the metros. "Even though the expansion in terms of physical network presence in these cities depends on our partners," Maserati APAC head Bojan Jankulovski told PTI in an emailed interview.

How To Claim Health Insurance Money

How To Claim Health Insurance Money

Rediff.com29 Jul 2024

Follow these steps to avoid last-minute surprises while claiming your mediclaim -- via cashless or reimbursement method, says P V Subramanyam

Short-term margin overhang likely for Tata Communications

Short-term margin overhang likely for Tata Communications

Rediff.com24 Jun 2024

The management of Tata Communications presented its product-to-platform strategy and explained how it hopes to grow its new products and portfolios, and geographies. The management targets doubling of data revenue by FY27 to ~28,000 crore (implied 18 per cent annual revenue growth). The DPS (Digital Platform & Services) segment is likely to contribute over 60 per cent of data revenue.

Goa's 2nd airport a big boost for regional aviation

Goa's 2nd airport a big boost for regional aviation

Rediff.com19 Jan 2023

Goa's second airport began operations last week and if all goes according to plans, the state will be the base for a new regional airline, Fly91. Promoted by the ex-executive vice-president of now grounded Kingfisher Airlines, Manoj Chacko, and Fairfax India's former head, Harsha Raghavan, the airline will offer no-frills buy on board product and serve unconnected routes with two ATR 72 aircraft. An application for the initial no-objection clearance was filed with the civil aviation ministry last week.

Infosys partners with Microsoft to accelerate adoption of GenAI

Infosys partners with Microsoft to accelerate adoption of GenAI

Rediff.com27 Sep 2023

Infosys said on Tuesday it is collaborating with Microsoft to jointly develop industry solutions that leverage Infosys Topaz, Azure OpenAI Service and Azure Cognitive Services. Both organisations are bringing together their respective artificial intelligence (AI) capabilities to enhance enterprise functions with AI-enabled solutions across multiple industries. The integrated solutions are aimed at accelerating the rapid democratisation of data and intelligence that will help businesses increase productivity and drive new revenue growth.

Adani group mcap regains $200 bn-mark

Adani group mcap regains $200 bn-mark

Rediff.com22 May 2024

Adani Group's market capitalisation on Wednesday regained $200 billion-mark (Rs 16.9 lakh crore) after its listed firms gained Rs 11,300 crore as investors reposed faith on the company denying any wrongdoing in supply of coal to Tamil Nadu power company. With Rs 11,300 crore gain on Wednesday, the apples-to-airport conglomerate gained Rs 56,250 crore in market capitalisation in the last two trading sessions, stock exchange data showed.

Passenger finds worm in sandwich in IndiGo flight

Passenger finds worm in sandwich in IndiGo flight

Rediff.com30 Dec 2023

The woman passenger Kushboo Gupta shared on Instagram a short video of the worm in the sandwich onboard the flight.

'2024 poll will be major event for mid/smallcaps'

'2024 poll will be major event for mid/smallcaps'

Rediff.com19 Dec 2023

'It will dictate the flow of funds into the index. We will maintain caution on mid/smallcaps.'

Zomato tells BSE most Blinkit stores have reopened after wage protests

Zomato tells BSE most Blinkit stores have reopened after wage protests

Rediff.com20 Apr 2023

Food delivery firm Zomato Ltd said on Wednesday most stores of its grocery unit Blinkit had resumed operations after being shut following protests by delivery partners. "Over the last few days we have made changes in the delivery partner payout structure with respect to the Blinkit business to address the needs of delivery partners, improve customer experience and reduce cancellation/ order rejection frauds by few delivery partners in the system. "Such changes are done from time to time, as needed," said the company in a letter to the BSE.

How Edtech Will Benefit Students in 2024

How Edtech Will Benefit Students in 2024

Rediff.com15 Jan 2024

Learning will become genuinely global as a result of immersive experiences. Edtech advances will increase engagement, enhance knowledge and dissolve geographical barriers, says Anant Bengani, director, Zell Education.

Is customer service your forte?

Is customer service your forte?

Rediff.com31 Oct 2006

: ICICI OneSource is recruiting Customer Service Associates and Collectors for UK and US processess.

Tata Motors to set up separate sales network for EVs

Tata Motors to set up separate sales network for EVs

Rediff.com14 Sep 2023

Tata Motors plans to set up separate sales network for its electric passenger vehicles in current fiscal year as it looks to give differentiated experience to the buyers opting for the environment-friendly models, according to a top company official. The Mumbai-based auto major, which on Thursday introduced all-new versions of its Nexon EV and Nexon (internal combustion engine), said it will start experimenting with new outlets in some of the cities where EV volumes have gone up. "We'll have to separate them (sales outlets for EVs and ICE) given that we have different requirements of customers and also a growing portfolio (of EVs)" Tata Motors Passenger Vehicles managing director Shailesh Chandra told PTI in an interaction.

Licious eyes IPO in 24 months, 500 stores in five years

Licious eyes IPO in 24 months, 500 stores in five years

Rediff.com2 May 2024

The fresh meat and seafood delivery startup Licious plans to set up 500 stores nationwide within the next five years as part of an omnichannel strategy. The aim is to attract new users in the offline channel and encourage them to transact online as well. The move would also help the company in its efforts to achieve profitability and go for an initial public offering (IPO) in the next 24 months, according to the sources.

Walmart-owned PhonePe crosses 500 million lifetime registered users

Walmart-owned PhonePe crosses 500 million lifetime registered users

Rediff.com9 Nov 2023

Walmart-owned fintech firm PhonePe said it has crossed 500 million lifetime registered users on its platform. With this milestone, 1 in 3 Indians are now on PhonePe. The company said it is the first Indian internet company to have reached this scale globally. This milestone has been achieved in just over 7 years since the PhonePe UPI (Unified Payments Interface) payments launched in August 2016.

Extraordinary Story Of EPFO Digitisation

Extraordinary Story Of EPFO Digitisation

Rediff.com27 May 2024

A remarkable story which helped in transforming a bureaucratic organization, to a customer centric organization. This experience may inspire several government / private organizations to modify or adopt digitisation to transform their business, notes Professor N Ravichandran (retd).

Manorathangal Review: Anatomy of A Visionary Mindscape

Manorathangal Review: Anatomy of A Visionary Mindscape

Rediff.com15 Aug 2024

Through Manorathangal, M T Vasudevan Nair makes himself available to a whole new generation of uninitiated viewers, who can familiarise themselves with his rich body of work and hope to learn a thing or two about life in all its messy grandeur and flawed imperfections, notes Arjun Menon.

How Renault hopes to keep customers loyal

How Renault hopes to keep customers loyal

Rediff.com4 Jul 2017

Renault Kwid plays the reinvention game to suit changing customer behaviour

Call transfer:Users to port no. for new experience

Call transfer:Users to port no. for new experience

Rediff.com30 Nov 2009

Telecom industry may be hit by biggest customer churn ever, due to mobile number portability.

'We Want Chinese Style Growth'

'We Want Chinese Style Growth'

Rediff.com1 Aug 2024

'We have essentially tried to set out an agenda for the next five years and it, in essence, represents the political commitment to that agenda.'

IBM's AI push helps Parle, Mother Dairy go digital

IBM's AI push helps Parle, Mother Dairy go digital

Rediff.com14 Sep 2020

The applications range from disaster recovery to predicting demand and understanding customer choices using artificial intelligence.

India Inc making workplace more inclusive for persons with disabilities

India Inc making workplace more inclusive for persons with disabilities

Rediff.com4 Dec 2023

As the world celebrated International Day of Persons with Disabilities (PwD) on December 3, corporate India has kept up with efforts to make workplaces more inclusive and accessible. Organisations across sectors are taking initiatives such as equipping offices with practical work tools like Braille-friendly and voice-enabled lifts and screen readers. While inclusion has gained pace, only 11.3 per cent (or 3.4 million out of 30 million) Indians with disabilities have jobs.

Passenger vehicle dispatches cross 3.35 lakh units in Feb

Passenger vehicle dispatches cross 3.35 lakh units in Feb

Rediff.com1 Mar 2023

Driven by strong demand, the overall passenger vehicle dispatches crossed 3.35 lakh units in February as automakers, including Maruti Suzuki India, Hyundai, Tata Motors and Mahindra & Mahindra, reported robust sales during the month. The dispatches of more than 3.35 lakh units last month marked an 11 per cent over February 2022. It was also the highest ever overall wholesales in the month of February. The country's largest carmaker Maruti Suzuki India on Wednesday said its domestic wholesales rose 11 per cent to 155,114 units in February as compared with 140,035 units in the same month last year.

5 Skill Lessons For YOU

5 Skill Lessons For YOU

Rediff.com15 Jul 2024

Communication skills, negotiation skills, social skills, etiquette, behavioural skills, etc, should be part of your learning. Develop confidence because that's the key to success, advises rediffGURU Archana Deshpande.

Amazon Pay India growing at 40-50%: CEO Mahendra Nerurkar

Amazon Pay India growing at 40-50%: CEO Mahendra Nerurkar

Rediff.com14 Sep 2023

With over 80 million Unified Payments Interface (UPI) users, Amazon Pay, the payments business of e-commerce giant Amazon, has been growing at 40-50 per cent year-on-year (Y-o-Y), said Mahendra Nerurkar, chief executive officer (CEO) and vice-president (V-P), Amazon Pay India. "Leveraging just the micro peer-to-peer (P2P) transactions on UPI is not a business model. "While we have enabled those features, we do not chase monthly active users based on this.

'In KKR, I needed guidance but now I don't need it, now I dictate terms'

'In KKR, I needed guidance but now I don't need it, now I dictate terms'

Rediff.com23 Apr 2024

A reinforced skillsets and the ability to perfectly read the ebbs and flows of a match have made Kuldeep Yadav a tough customer, but back in 2019 the left-arm wrist spinner felt the need of a guiding force around him as his form went south while playing for Kolkata Knight Riders.

How FarmDidi Is Changing Lives

How FarmDidi Is Changing Lives

Rediff.com20 Sep 2024

Each bottle of pickle that leaves FarmDidi, headed to a consumer, has a little kahani behind it -- it's linked to the tale of a life, the life of a simple, striving village woman who created it, and that's what gives Manjari Sharma satisfaction and happiness.

TCS ranked 3rd most-valued IT services brand globally

TCS ranked 3rd most-valued IT services brand globally

Rediff.com27 Jan 2021

Tata Consultancy Services (TCS) has been ranked the third most-valued IT services brand globally, after Accenture and IBM, according to a report by Brand Finance. Four Indian IT services companies -- TCS, Infosys, HCL and Wipro -- secured spots in the top-10 global tally.

Airtel offers unlimited 5G data in 4G plans starting from Rs 239

Airtel offers unlimited 5G data in 4G plans starting from Rs 239

Rediff.com17 Mar 2023

Bharti Airtel on Friday said it has rolled out unlimited data offer for 5G users in 4G plans starting from Rs 239 onward. The move from the telecom operator comes to match its rival Jio, which is offering unlimited 5G data access during the beta trials during the network rollout. "This introductory offer is in line with the philosophy of wanting our customers to be able to surf, stream, chat and enjoy multiple benefits at blazing speeds without having to worry about data limits. We hope our customers enjoy the power of world-class Airtel 5G Plus," Bharti Airtel, director consumer business, Shashwat Sharma said in a statement.

Data breach could cost world's top brands up to $223 billion

Data breach could cost world's top brands up to $223 billion

Rediff.com10 Mar 2021

The world's top brands across sectors might lose between $93 billion and $223 billion because of a data breach, a first-of-its-kind study by Interbrand and Infosys, called 'Invisible Tech, Real Impact', has found. This represents 4-9.6 per cent of their cumulative value. The study gains significance in the backdrop of yet another massive hack, this time of Microsoft's email software, which is estimated to have affected at least 60,000 known victims globally, according to Bloomberg. The study found that there is a long-term impact of data breaches on brands across sectors.

How Tatas plan to make Air India world's most advanced airline

How Tatas plan to make Air India world's most advanced airline

Rediff.com16 Feb 2022

Virtually addressing employees of Air India across the globe, he said for the airline to be the best again there will be an organisational redesign, and it will "require a huge transformation, probably the largest transformation and the change all of you would ever go through". The carrier will expand its "outreach both domestically and internationally" and it has the desire to connect India with every part of the globe, he added.